Support

Email support@provaapp.xyz. We answer within two working days.

To help us fix things faster, tell us which device and OS version you are on, and roughly when the problem happened.

Common questions

Is Prova official? Does it affect my real application?

No, on both counts. Prova is a practice tool with no connection to any government agency, consulate, or embassy. Nothing you do here reaches anyone who decides real applications, and no score predicts a real outcome.

Do you keep my voice recordings?

No. Audio is transcribed and then discarded. We keep the text and the timing measurements taken from it, not the recording itself. See the Privacy Policy.

Will Prova tell me what to say?

It will show you a stronger way to say something true. It will not invent facts, suggest concealing information, or help you build a false story — misrepresentation can lead to a permanent ban, and no practice app is worth that.

My microphone isn't working

Prova needs microphone permission. On iOS check Settings → Prova → Microphone; on Android check Settings → Apps → Prova → Permissions. If it is already granted and still failing, email us.

I lost my credits

Credits are tied to your account. If you used Prova without linking an email and then reinstalled or changed device, the account may not be recoverable — this is why we ask you to link an email before buying. Try "Restore purchases" first, and if that doesn't work, email us with your purchase receipt and we will sort it out.

How do I delete my data?

Account deletion is in the app and removes your profile, sessions, transcripts, and reports permanently. You can also email us and we will do it for you.

A question or answer looked wrong

Tell us. Interview practices change and our material can fall behind — reports of stale or incorrect content are genuinely useful and we act on them.